30 Ideas in 30 Minutes

Coaching

Immediate coaching is 90% more effective than deferred coaching. After a completed task, give immediate feedback and suggestion on how one may improve their service, rather than making a note of it with the intention of giving feedback 2 days later coach on one behavior immediately.

Suggested Phrases to use:

• Here is another way of doing it.
• Let's look at what works and figure out what we can learn to deal with the problems.

Describing the problem:

• What doesn't work so well is ______________ because _______________.
• The problem with ____________ is that ______________, which results in ________.

Phrases for Improving Performance:

Acknowledge:

I like the way you ______________________

Describe the problem:

What does not work as well is ______________ because _____________ results in ______

Find Solutions:

Let's look for solutions together.